Billing Terms & Conditions

This document outlines the payment and billing practices for Lumio Play. All transactions are processed in United States Dollars (USD).

Accepted Payment Methods

We offer a range of secure payment options to make checkout as easy as possible:

Bank transfers are available for bulk orders only — contact us at info@lumioplay.com for details.

Payment Processing

• Payment is collected in full at the time of purchase
• Orders will not be processed or shipped until payment is successfully received
• If a payment is declined or fails, your order will not be confirmed — please double check your payment details and try again

Pricing

• All prices displayed on lumioplay.com are shown in USD
• Prices are subject to change at any time without prior notice
• Any applicable taxes, shipping fees, or duties will be calculated and shown clearly at checkout before you complete your purchase

Payment Security

Your security is a priority. Lumio Play uses SSL encryption and trusted third-party payment gateways to protect your personal and financial information at all times. We do not store or have access to your full credit card details.

Refunds & Chargebacks

• All refunds are handled in accordance with our Refund & Return Policy
• If you have a billing concern, please reach out to us at info@lumioplay.com before initiating a chargeback — we'll resolve it quickly
• Unauthorized or fraudulent chargebacks will be investigated and disputed accordingly

Fraud Prevention

Lumio Play reserves the right to cancel, hold, or refuse any order that shows signs of fraudulent or unauthorized activity. For high-value or flagged transactions, we may request additional verification before processing.