Privacy Policy
Last updated: April 27, 2026
Introduction
Lumio Play operates this store and website to provide you with a curated shopping experience (the "Services"). Lumio Play is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood this policy.
Personal Information We Collect
We may collect the following categories of personal information depending on how you interact with our Services:
- Contact details — name, address, billing/shipping address, phone number, email
- Financial information — payment card details, transaction information, payment confirmation
- Account information — username, password, preferences and settings
- Transaction information — items viewed, carted, purchased, returned, or cancelled
- Communications — information included in messages you send us
- Device information — IP address, browser type, device identifiers
- Usage information — how and when you interact with our Services
Where We Get Your Information
- Directly from you when you create an account, shop, or contact us
- Automatically through cookies and similar technologies when you use our Services
- From our service providers and technology partners
- From business partners or other third parties
How We Use Your Information
- Provide and improve the Services — process orders, fulfill shipments, manage your account, and personalize your experience
- Marketing and advertising — send promotional emails and show relevant ads based on your activity
- Security and fraud prevention — authenticate accounts and detect suspicious activity
- Customer support — respond to inquiries and resolve issues
- Legal compliance — comply with applicable laws and respond to legal requests
How We Share Your Information
- With Shopify and service providers who help us operate (payment processing, shipping, analytics, cloud storage)
- With marketing partners to show you relevant advertising
- When you direct us to share information (e.g. shipping, social logins)
- With affiliates within our corporate group
- In connection with a business transaction, legal obligation, or to enforce our policies
Our Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your use of the Services. Information you submit will be shared with Shopify and may be processed in countries other than where you reside. To learn more, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
Third-Party Links
Our Services may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before engaging with them.
Children's Data
Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us and we will delete it promptly.
Security and Retention
No security measures are perfect, and we cannot guarantee complete security. We recommend not sharing sensitive information over unsecured channels. We retain your personal information for as long as needed to provide our Services, comply with legal obligations, and resolve disputes.
Your Rights and Choices
Depending on where you live, you may have the following rights regarding your personal information:
We will not discriminate against you for exercising any of these rights. Contact us using the details below to make a request.
Complaints
If you have complaints about how we handle your personal information, please contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your personal information outside the country you live in. If we transfer your information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.