Frequently Asked Questions

Processing takes 3 to 5 business days, and shipping takes another 5 to 14 business days after that, so plan on 8 to 19 business days total from order to delivery. Orders placed after 5:00 PM PST or over the weekend are processed the next business day. You'll get a tracking number by email once your order ships. Full details are on our Shipping Policy page.

Yes. We offer free standard shipping on all US orders of $75 or more. Orders under $75 will have shipping calculated at checkout. Visit our Shipping Policy for more information.

Once your order ships, you'll get a confirmation email with a tracking number. You can also visit our Track Your Order page for real-time updates anytime.

Yes, orders can be cancelled within 24 hours of purchase. Email us at info@lumioplay.com with your order number as soon as possible. After 24 hours we can't guarantee cancellation since your order may already be processing.

Not at this time. We currently ship exclusively within the United States. We hope to expand to international shipping in the future.

If your order hasn't shown up within the expected delivery window, contact us at info@lumioplay.com with your order number. We'll look into it with the carrier right away, and if your package turns out to be lost, we'll send a replacement or issue a full refund, whichever you'd prefer.

Our collection covers ages 0 to 8 years, organized into four stages: Babies (0 to 12 months), Toddlers (1 to 3 years), Preschool (3 to 5 years), and Kids (5 to 8 years). Every product page clearly states the recommended age range so you always know exactly what you're buying.

Montessori toys are open-ended, meaning there's no single right way to play with them. They're made from natural materials like wood and cotton, they don't need batteries or screens, and each one is designed to support a specific developmental skill at a given age. Instead of entertaining a child, they engage them.

Yes, safety is our top priority. Every toy at Lumio Play is made from natural, non-toxic materials including untreated wood, organic cotton, and child-safe finishes. All products meet or exceed US safety standards, with no BPA, no lead-based paints, and no harmful chemicals.

Use our Shop by Age collections. Each one is curated specifically for that developmental stage. If you're buying as a gift and aren't sure of the age, our Gift Sets are designed to work well across a range of ages.

Yes, we welcome bulk orders for businesses, daycares, Montessori schools, and organizations. Contact us at info@lumioplay.com for pricing and details.

We offer a 30-day hassle-free return window from the date your order is delivered. Items must be unused and in their original packaging, and there are no restocking fees. Full details are on our Return and Refund Policy page.

We're sorry to hear that, and we'll make it right immediately. If your item arrives defective, damaged, or incorrect, contact us within 30 days of delivery at info@lumioplay.com and we'll send a replacement or issue a full refund at no cost to you.

Once we receive and inspect your return, refunds are processed within 7 business days back to your original payment method. Processing time may vary slightly depending on your bank or card provider.

Yes, we're happy to exchange items for a different color, size, or product. Email us at info@lumioplay.com with your order number and we'll take care of it quickly.

Lumio Play is based at 22601 Fire Thorn Cir, Diamond Bar, CA 91765. We're an online store offering a curated selection of Montessori wooden toys for children ages 0 to 8, and we currently ship exclusively within the United States.

No, Lumio Play is an online-only store. This lets us keep our prices accessible and our product selection wide without the overhead of a physical location.

You can reach us at info@lumioplay.com or call us at +1 (626) 606-6760. Our hours are Monday through Friday, 9AM to 5PM PST, and we aim to respond to all inquiries within 1 to 2 business days.