Return & Refund Policy
Last updated: May 2026
Return Policy at a Glance
Your satisfaction matters to us. If something isn't right with your order, we'll make it right — simply and without hassle.
Order Cancellations
You can cancel your order within 24 hours of purchase by emailing us at info@lumioplay.com with your order number. Beyond that window, we may not be able to stop your order from processing. Once it has shipped, cancellation is no longer an option — but you're welcome to return it once it arrives.
30-Day Returns
We offer a 30-day return window from the date your order is delivered. To qualify, items must be:
- Unused and in original condition
- Returned with all original packaging, tags, and accessories included
Return Costs
Please note that original shipping fees are non-refundable.
How to Start a Return
Refunds
Once we receive and inspect your return, we'll notify you of approval. Approved refunds are processed within 7 business days back to your original payment method. Processing time may vary slightly depending on your bank or card provider.
Package Not Arrived?
If your order hasn't shown up within the expected delivery window, contact us at info@lumioplay.com with your order number. We'll investigate with the carrier right away. If your package is confirmed lost, we'll send a replacement or issue a full refund — whichever you prefer.
Exchanges
We're happy to exchange items for a different color, size, or product. Just email us at info@lumioplay.com and we'll take care of it quickly.
Non-Returnable Items
Certain items cannot be returned for hygiene and safety reasons. These will be clearly noted on their individual product pages before purchase.