Shipping policy
Shipping Policy
At Lumio Play, we know you're excited to get your order into little hands as soon as possible. Here's everything you need to know about how we ship.
Where We Ship
We currently ship to all addresses within the United States.
Delivery Times
Order Cutoff: Orders placed before 5:00 PM PST Monday through Friday are processed that same day. Orders placed after 5:00 PM PST or over the weekend are processed the following business day.
Processing Time: 3–5 business days. This is the time it takes for your order to be prepared and handed off to our carrier.
Shipping Timeframe: 5–14 business days from the date your order is dispatched.
Total Estimated Delivery: 7–21 business days from the date of purchase.
We work with a network of trusted suppliers who fulfill orders directly from their facilities. This model allows us to offer quality products at accessible prices while keeping our operations lean.
Shipping Costs
We offer free standard shipping on all US orders of $75 or more.
Orders under $75 will have shipping calculated at checkout based on your location and order size.
Carriers
We partner with the most reliable carriers in the US to make sure your order arrives safely:
- FedEx
- USPS
- UPS
Tracking Your Order
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way. You can also visit our Track Your Order page anytime for real-time updates.
Delivery Issues
If your order arrives damaged, gets delayed beyond the estimated window, or appears to be lost in transit, please don't hesitate to reach out. Our team will investigate and resolve the issue as quickly as possible.
Questions?
Visit our FAQ page or contact us directly, we're happy to help.
Store Name: Lumio Play
Email: info@lumioplay.com
Address: 22601 Fire Thorn Cir, Diamond Bar CA 91765, United States
Phone: +1 (626)-606-6760
Hours: Monday–Friday, 9:00 AM – 5:00 PM PST.
We aim to respond to all inquiries within 1–2 business days.